Thought leaders are characterised by thinking differently about important issues. Martin Luther King was a thought leader – his vision of a society where whites and blacks could live together changed the rules of thinking and behaviour in American society. The British nurse Florence Nightingale was a thought leader. She changed the 19th-century philosophy in health care, amongst others through the promotion of the importance of hygiene. Steve Jobs is hailed as a thought leader. He changed the way we look at the use of computer technology. These three persons contributed to this world with their vision and indeed, were eventually seen as thought leaders. But what is thought leadership in an organisational context? Why should organisations want to promote thought leadership? And how do you build this? How many thought leaders do you know personally? […]
The economic theory, and also the lay opinion, that whatever goods and services are provided, they must be paid for by someone – i.e. you don’t get something for nothing. The phrase is also known by the acronym of ‘There ain’t no such thing as a free lunch’ – tanstaafl.
What is wrong with this world? Why do people talk nonsense fifty percent of the day? I am clearly fed up with this. I exactly took thirty minutes out of my busy schedule to tell this to you. […]
How do you measure whether clients are happy with your service? Do we need a matrix to make sure we make it all visible, or can we just conclude that when you ask the question their response has to speak for itself? […]