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  • Develop AR

    Understanding cross-cultural barriers to analyst relations

    ByDuncan Chapple December 13, 2006March 23, 2008

    As firms develop and distribute their products worldwide, their need to communicate with CIO’s and regional/local analysts becomes an increasingly more complex and challenging task. There are several ‘dimensions’ to the difference, which this diagram, from Global Integration, indicates. Lighthouse’s experience that the most effective AR outreach adapts materially to these facets of local cultures…

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  • 3. Engage & Influence

    Dell lose out to Fujitsu in December Systems Index

    ByDuncan Chapple December 8, 2006

    Dell has been edged out of its prized third place by Fujitsu in our December Services Index. AMD has moved up two places into sixth position. However, this is at the expense of both Sun Microsystems and NEC who have been downgraded to seventh and eighth spot respectively. Despite persistent rumours of job cuts at…

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  • 3. Engage & Influence

    Changes with Lighthouse in Germany

    ByDuncan Chapple December 7, 2006

    Over the weekend our website will be updated with a new telephone number in Munich: 089 2351 3207. That reflects a partial shift of roles and locations between our senior consultants in Germany. Barbara Wiehl, our Principal Consultant in Germany, will continue to lead our research work and in-house training programmes in central Europe from…

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  • 3. Engage & Influence

    Accenture top the December Services Index

    ByDuncan Chapple December 1, 2006

    Following its global analyst conference in New York and the long awaited opening of its fourth technology lab in Bangalore, Accenture stays top of the Services Index this month. EDS is second. HCL had a good month increasing its share of voice by four places and just missing a top ten spot. Tata and Keane…

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  • 3. Engage & Influence

    Veni Vidi Vanco and the November Telecoms Index

    ByDuncan Chapple November 24, 2006September 2, 2014

    It has been a great month for Vanco. Since publishing some very respectable half-year results late in September, Vanco has entered Gartner’s Magic Quadrant for Pan-European NSPs. Its “asset light” VNO model is beginning to show some fabulous returns, according to its CEO and founder Allen Timpany. Of course, this is not the only reason…

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  • Develop AR

    AR institute makes progress on training

    ByDuncan Chapple November 23, 2006March 19, 2008

    The IIAR‘s training working group met again this week, and made some real progress. Much to my surprise, I was able to set that progress back within hours. One of the proposals that came out of the meeting was that we should use a wiki to see if we produce an common list of the…

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  • 3. Engage & Influence

    Entrust rises 10 spots in this month’s Software Index

    ByDuncan Chapple November 20, 2006March 18, 2008

    The top ten companies in the Software Index invariably include BEA, CA, Google, Microsoft, Novell, Oracle, SAP, Siebel and Symantec. This month is no exception. Tenth position, however, is occupied by a newcomer. For some fun, send us a postcard telling us who you think holds tenth position. The winner gets a post card back…

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  • Develop AR

    Giving a transatlantic accent to your analyst relations

    ByDuncan Chapple November 17, 2006March 19, 2008

    Alan Cumming, a Scottish actor living in the United States, recently explained that he found adopting an American accent is a great aid when speaking with Americans. I can appreciate this; British accents can be difficult to appreciate or indistinct when heard. Few Americans react badly to a foreigner with an American accent, since they…

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