Each month, Influencer Relations highlights one of the leading analysts in our industry. We ask one of our favorite analysts about their current work, past experiences and how to get the best out of them. In November, we heard from Forrester’s Daniel Hong. His team tracks many of the most profound digital transformations in customer engagement and collaboration for service and sales, and their impact on enterprises, providers and distributors.
I run two research practices (digital customer and collab, and healthcare) at Forrester
Was a client way back when
Trendspotter, ability to deconstruct widely-held precepts (aka skeptic), can fill in the blanks, etc
Not enough screen real estate to write those
More virtual, more empathetic, slower but richer.
I’m constantly inspired by my team members: Arielle Trzcinski, Jeff Becker, Ian Jacobs, Kate Leggett, Cheryl McKinnon, Art Schoeller