Convergys is the biggest gainer in this month’s Services Index. The firm has won speech technology excellence awards for its SpeechPort and Intervoice Voice Portal. It has also been mentioned
Pierre Audoin Consultants (PAC), one of Europe’s oldest analyst and consulting companies, is increasingly under the spotlight as it expands from its French and German heartlands. The IIAR interviewed PAC
The four most frequently used methods of evaluating analyst relations have very different uses: some primarily measure the firm’s overall performance rather than that of the AR team; other give
Accenture is the star of this month’s Lighthouse Outsourcing Index. The firm has been been named the second-most-admired company in contract management by the International Association for Contract & Commercial
Ericsson sees the highest profile jump this month as it moves up 2 places to the 4th spot. Ericsson just received the TelcoTV Vision Award. It’s improvement in ranking is
Research firm Vanson Bourne is asking its friends and contacts to add their voices to a campaign asking the UK government to aid charities whose funds have been frozen in
Most AR teams fail to link operations to strategy and, as a result they end up doing the wrong things – but increasing efficiently. By focussing on improving operational outputs
One of the most easily available ‘rankings’ of industry analysts mistakenly focusses on a subset of analysts whose most common feature is that IIAR members find them easy to work
