AR Classics: Frustrated customers produce opportunities for upstart analyst firms

“Everything that has been disseminated for free this past year has been excellent. Gartner and Forrester material is either dated, too high level, not believable, or tailored to small companies

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Analysts are more experienced, so why are there frustrated customers?

One of the myths about the analyst industry is that analysts used to be better and, in particular, more experienced. As a former analyst I’m tempted by this idea out

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How services analysts became major telecoms influencers

Services analysts are rapidly becoming major influencers in the telecoms and networking industries because they offer context and reassurance to managers in the business lines. It’s a strong parallel of the way

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Business computing is now just business, and vice versa

Fifteen years ago I graduated with a masters from City University‘s department of business computing, for whom I’d worked as a knowledge transfer specialist. City has flourished, and now stands

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Yankee and Current Analysis get rolled up

Two notable analyst firms have moved around the Analyst Cycle this month: Current Analysis has become part of Progressive Digital Media Group, while Yankee Group has been integrated into 451 Research. When 451 Group bought

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Now online: Coffee Talk with Efrem Mallach

I was delighted to host a Coffee Talk with Win Them Over author Efrem Mallach PhD recently. In the recording, Professor Mallach explains his path into analyst relations. While working as

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The 2014 Analyst Value Survey is up and running

It’s leaner, faster, and more interesting than ever before, and this year the Analyst Value Survey is also working across platforms even smoother. My colleagues Ian Scott and Samyr Jriri have

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Should we add any firms to the Analyst Value Survey?

We’re just getting ready to launch the 2014 Analyst Value Survey. There have been over 9,000 views of the full presentations about the 2013 survey, and almost as many views

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