Get Your Message Right Before You Tweet

Just as with software, the messaging process is primary for social media – but why do so few people get that? Having started off in tech as a database administrator

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Spokespeople need a coach, not just a briefing note

Because analysts are under more pressure to deliver insights that correspond closely to end-users’ needs, solution providers have a huge advantage when spokespeople are able to develop influential conversations focussed

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10 lessons Analyst Relations needs to learn from 2011

The analyst relations community is slowly emerging from a prolonged battering. Budgets have been in short supply and spokespeoples’ time has been fought for in many companies. At the same

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Marketing communications has to start with the brand story

In my recent interviews with many communications managers, one of the key problems that comes up is the time spent on coordination. However, a few companies seem to have a

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Yankee Group launches affiliate network

Three Yankee Group vice-presidents and two independent European analysts are the first members of the firm’s affiliate network. As Lighthouse clients heard in July, the firm’s restructuring produced numerous rumours,

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Always Be Closing: use research to drive business leads

AR professionals can build sales by focussing on analysts who influence sales, and by turning the conversation to the impact of market changes on customers. Market analysts, quite understandably, look

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Change workshops must start with the customer

Now we’re into the second half of the year, many teams use the summer slow-down to re-plan and structure for the rest of year. By the firms have their mid-year

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IIAR invites Chapple & Fersht to discuss AR’s crisis

The Institute of Industry Analyst Relations has invited Duncan Chapple (Managing Director, Lighthouse AR) to join Phil Fersht (CEO & Head of Research, HfS Research) to discuss ‘A Crisis in

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